Dealing with Lost or Damaged items on Amazon FBA & FBM

If you’re reading this, it’s highly likely that you sell on Amazon. Your products are high-quality, and your customer service is top-tier. Each item you send out is packed with careful attention, and you track each delivery with keen interest.

Yet, one day, an alarming message pops up: “Item not received,” or the even more heart-sinking, “Item arrived in pieces.”

Let me say, welcome, as you’ve just joined the ranks of Amazon sellers dealing with the predicaments of lost or damaged items. It’s not the most coveted club to be in, but it’s part of the online selling journey.

When you receive your first reimbursement claim, this is going to feel like a personal attack. You’ll want answers, and you’ll highly likely consider cutting all ties with youe seller central account.

However, it’s not all doom and gloom. We have created a guide today, to help you handle these situations with ease and efficiency, turning potential disasters into little hiccups. We can’t stop Amazon reimbursement requests, so we need to learn to live with them. Get yourself a warm drink, as we advise you how to deal with lost or damaged inventory on Amazon.

Keep reading and copy our template, which we use for increased success with getting reimbursements.

Be Proactive as a Seller

The joy of selling on Amazon. It’s not just about listing a product and waiting for the sales to roll in.

That’s the perfect world, but in all honesty it’s a little more involved than that. But fear not! Here are some crucial steps to keep your business sailing smoothly.

Weigh Your Items Before Sending them In

This is the final step in the process for you, as Amazon deal with everything else. However, it’s an important step, and your last chance to prove exactly what you sent in. I have first-hand experience of this too.

I had meticulously prepared a box of diverse items to send to the Amazon Warehouse, a vibrant mix of shavers and dog treats, among other things.

I got the absolute maximum out of this package, using a box that reached the maximum dimension possible, and I filled it to the brim.

The contents of the box would have made a circus proud. I had weighed the box with my trusted scale, and it showed a precise 12kg.

I wrote it down, double-checked it, and off the box went, destined for the warehouse. I even make a point now of writing in black pen, on the box. Maybe it’s just me being super cautious, but I feel like this could deter people from having a peek inside, or worse.

Fast forward a few days, and I received the dreaded notification from Amazon. Apparently, my carefully prepared box of goods, once weighed at their facility, magically tipped the scales at 10.5kg.

Dealing with lost or damaged items on Amazon FBA & FBM

I have a semi-professional scale, so I know that wasn’t the offending item. Although I still checked this anyway, as I had to cover all bases.

I then wondered if the box was damaged, leading to the change on the inventory adjustments report. However, pictures showed the box was intact. Upon item checkin, I noticed I was missing 2 shavers, a kilo of Pedigree Schmackos and a swimsuit.

Not the kind of items that are on the top of the most wanted list, for even a petty thief.

This taught me not to actually trust Amazon 100%. If I didn’t clock this on the inventory adjusment report, I would have made total losses on this missing inventory.

I rasied this to Amazon, who re-checked the items and confirmed they were in fact all accounted for. They then moved to my sellable inventory.

It raised internal thoughts, such as where were these items waiting? In the corner of the FBA Warehouse? In the lost or damaged item pile? Customer returns?

It wasn’t a great experience, but at least I was handed back my found inventory.

Ensuring Accurate Delivery Through Trusted Courier Services

You know the old saying: “You can’t trust a courier as far as you can throw them.” Well, that’s not an old saying, but it sometimes feels true, doesn’t it?

In reality, choosing a reliable courier service is like choosing a good babysitter. You want someone who’ll take as much care of your package as you would.

Research and choose a courier service with positive reviews and a solid reputation for delivering on time and handling goods with care.

It may cost a little more, but consider it an investment in your customer’s satisfaction and your own peace of mind.

Packaging Items Securely and Appropriately

Ever received a package that looked like it was wrapped by an overexcited toddler? Not the best impression, right?

Your items are your babies, so swaddle them good and tight. Use bubble wrap, foam peanuts, cardboard inserts, or whatever suits your product best. Make sure the item is snug and secure, not rattling around inside like a lonely bean in a maraca.

And if your item is fragile, don’t shy away from slapping a big, bold ‘FRAGILE’ sticker on the box. It’s like telling the courier: “Hey, handle with care or I’ll… give you a very stern look!”

I like my courier who collects my items. I don’t think he likes me, but he’s picking up around 30 boxes a week… so he’s well within his right. I always offer him a coffee and a biscuit bar of some sort, alongside helping him to the van with the items.

Even though I like him, I make sure I pad my items as though he can’t stand me. The same for amazon employees, they could be doing the shot-put with our boxes in the fulfillment centers, leaving our items in unsellable condition.

Providing Clear and Accurate Product Descriptions and Images

Ever played a game of ‘Expectation vs. Reality’? It’s a game your customers don’t want to play.

When writing product descriptions and taking photos, pretend you’re a detective describing a suspect. Be detailed, be accurate, be clear. If your product has a tiny scratch or a slight discoloration, say so.

Don’t mark it as ‘New’ – if it’s ‘Like New’. Do the same for other categories.

Honesty may not always get you a sale, but it will save you a headache down the line. Remember, a well-informed customer is a happy customer, and a happy customer is one less ‘Item arrived in pieces’ message to deal with!

Identifying Lost Inventory or Damaged Items

It’s a little frustrating chasing up lost or damaged inventory, because Amazon is supposed to handle all of this via Amazon Seller Central. This is what we are paying pretty high fees for. However, it does sometimes seem like a battle requesting inventory adjustments.

Having faced a few trials and tribulations with lost or damaged items, I’ve learned a few things along the way. Here’s how I handle these situations. If you’re fed up of doing this, you can use a tool like Seller Repay.

Monitoring Customer Communications and Reviews

From my experience, it’s often the customer who first notifies me about a lost or damaged item. As such, I always keep a close eye on customer communications and reviews, as they provide important feedback on the status of my shipments.

There can be instances where the feedback isn’t pleasant. For instance, comments like, “The shaver arrived looking worse for wear,” or “The dog treats never showed up,” can be disheartening, but they’re also the first signs that something might have gone awry.

You didn’t sent them in worse for wear, so you’ve got a leg to stand on in terms of getting a refund.

Understanding Amazon’s Tracking and Delivery Confirmation Processes

Amazon provides tracking and delivery confirmation for all shipments. Understanding these processes has been invaluable for me in identifying issues with delivery. If an item’s tracking stops abruptly, or if the delivery confirmation doesn’t match the expected delivery timeline, it’s a signal to me that the item could be lost.

Requesting Removal of Negative Reviews due to FBA Customer Service Issues

As a seller using Fulfillment by Amazon (FBA), I’ve learned that Amazon handles customer service for my products. So, if a negative review pops up that’s clearly due to a shipping or handling issue on Amazon’s part, I have the right to request its removal.

In my experience, it’s important to be proactive about this. I review my feedback regularly and file removal requests for reviews that don’t reflect the quality of my product or my service. This way, I ensure that my seller reputation remains intact.

Your feedback shouldn’t take a hit, because Amazon failed to hit the mark with their delivery service.

There will be times that you need to contact Amazon Seller Support, and I’ll show you how to do this, in the next part.

Engaging with Amazon Seller Support

Interacting with Amazon Seller Support is a critical part of resolving issues with lost or damaged items. Here’s how I approach it.

Importance of Prompt and Responsive Communication

When it comes to dealing with Amazon Seller Support, I’ve found that prompt and responsive communication is key. As soon as I notice a problem or receive a complaint from a customer, I reach out to Seller Support.

I make sure to answer any follow-up questions they have as quickly as possible. This shows them that I am committed to resolving the issue, which I’ve found can lead to a faster and more favorable resolution.

Information to Have on Hand When Contacting Amazon Seller Support

Before I contact Amazon Seller Support, I make sure to gather all the necessary information about the issue. This includes the order number, any tracking information, and details about the product and its condition when I sent it. I also include any relevant communication from the customer.

Having this information on hand when I contact Seller Support makes the process smoother. It allows the representative to understand the issue right away and can expedite their search for a resolution. It’s a bit like going to the doctor with a list of symptoms – it helps them diagnose and treat the problem more effectively.

Template for Assistance with Lost or Damaged Items on Amazon

I have a bit of a master template which I use for lost inventory cases, and I thought this would be the best time to share it with you now. Feel free to take this.

Subject: Request for Assistance with Order [Order Number] – Potential Lost/Damaged Item

Dear Amazon Seller Support,

I hope this message finds you well. I am writing in regards to Order [Order Number] which seems to have encountered some issues during delivery.

According to the customer feedback, they have either not received the product or it arrived damaged. While I understand that these occurrences can sometimes happen, I’m committed to ensuring my customers receive their orders in a timely and satisfactory condition.

Here are the relevant details for your reference:

  • Order Number: [Order Number]
  • ASIN/Product Name: [ASIN/Product Name]
  • Courier Service/Tracking Number: [Courier Service/Tracking Number]
  • Dispatch Date and Expected Delivery Date: [Dispatch Date] / [Expected Delivery Date]
  • Customer Communication: [Attach screenshots or copy-paste customer messages]

I would appreciate your assistance in resolving this matter promptly and would be grateful for any information on what might have happened during the shipping process.

Moreover, if this is indeed a situation where the item was lost or damaged in transit, could you please guide me on the next steps for providing the customer with a resolution?

Thank you for your time and attention to this matter. I look forward to hearing from you soon.

Best regards,

[Your Name] [Your Seller ID]

This works wonders, and it saves you the headache of writing something new out each time.

Customer Returns an Item in different condition

I think this issue is a larger one than lost or damaged inventory, and I often feel like I have been scammed when this happens. It happens a lot with me, when selling Lego.

I purchased a Rare lego set which was actually retired, and shipped this into Amazon. I sold it for just under 100% ROI, which felt great.

Two weeks later, I received a notification that the customer had sent this back to the Amazon Warehouse, and there woul dbe no FBA Inventory reimbursement. I would have to request a removal order for the item, and receive it back to my home address… to put it in the bin.

It was in unsellable condition. What I received back to my address was not what the customer received. The customer initiated requested a refund and returned item to Amazon. I received a polybag of Lego pieces… not the same product I shipped out.

What made matters worse, there were missing items. It felt like someone was playing games with me, made worse by the fact I had to build this lego set to find out what was missing.

This is an FBA Issue that needs resolving, as the fulfillment center don’t seem to mind what it returned, Amazon reimburses regardless.

Looking back, it’s quite funny. I was furiously trying to build a lego set, which I later just threw in the bin. It’s not worth the time ultimately and Amazon will adhere to the customers request and provide a refund anyway. (Regardless of if this was in sellable or unsellable condition).

Most sellers will add this to the ‘losses’, as you can’t win them all. However, if are insistent with the Seller Central team, they do assess customer returns and provide refunds. My typical line is to request why I shipped it to the Amazon Warehouse in such condition, but received it back damaged inventory.

You should get an FBA Reimbursement for this.

Managing Refunds or Replacements

The finale of any lost or damaged item saga often involves either a refund or a replacement.

This phase of the process is all about turning a potentially negative customer experience into a positive one. It’s about ensuring the customer walks away feeling satisfied, and ensuring that you, as a seller, maintain your reputation and your relationship with that customer.

It’s not just about the end of one sale, but the potential beginning of many more. Here’s how I navigate this crucial stage.

Understanding Amazon’s A-to-z Guarantee from a Seller’s Perspective

Amazon’s A-to-z Guarantee is designed to instill trust in customers, assuring them that they can shop with confidence on the platform.

However, from a seller’s perspective, it’s crucial to understand the implications of this guarantee. Sometimes, it can be a real pain.

Under this policy, if a customer files a claim stating that they either didn’t receive the item or it arrived in a condition that’s significantly different from the description, Amazon may hold the seller responsible.

This means they may refund the customer at the seller’s expense. Your Expense.

It’s important to keep in mind that this guarantee is in place to maintain a high standard of customer service on Amazon. So, as a seller, I do my best to meet those standards, but also to protect myself by keeping detailed records and being proactive in resolving any issues.

Steps for Managing Refund or Replacement Requests

Managing refunds or replacements is a bit like putting together a jigsaw puzzle.

It involves a series of steps that, when done correctly, can lead to a complete and satisfying solution for both the customer and me. So, let’s piece this puzzle together.

Verifying the Claim

When a refund or replacement request comes in, my first step is always to verify the claim. I review the customer’s message, check the order details, and cross-reference it with any tracking information. This helps me understand the situation more clearly.

Processing the Refund or Replacement

Once I’ve verified the claim, I proceed to process the refund or replacement, depending on the situation and Amazon’s policy. If a replacement is feasible and more cost-effective, I’ll go that route. If not, I process a refund.

Following up with the Customer

After the refund or replacement is processed, I make sure to follow up with the customer. I let them know what action has been taken and thank them for their patience.

This step is crucial in maintaining a good relationship with the customer and could potentially turn a negative experience into a more positive one. On numerous times too, I’ve had the customer re-order the same item, so it does feel a little bit better that I’ve resolved their issue and replaced their item.

Interacting with Customers

Interacting with customers is an art in itself. It requires a careful balance of professionalism, empathy, and just a touch of humor, to keep the conversation light and personable.

How I engage with customers often plays a critical role in how they perceive me as a seller and how they handle situations when things don’t quite go as planned. Let’s delve into some of the strategies I’ve honed over time.

With the most-part of Amazon FBA, you won’t directly need to interact with them. However, this covers Private Label & FBM sellers too.

Best Practices for Customer Communication

Clear and effective communication is the backbone of any successful interaction with customers.

From my experience, responding promptly to customer inquiries, keeping them informed about any issues, and maintaining a polite and professional tone can go a long way in ensuring customer satisfaction.

I receive a lot of questions about an item, before a customer has purchased. The thing that gets annoying with this, is that they proceed to purchase the item from elsewhere. I’ve provided the customer service, someone else has made the money!

Managing Negative Reviews and Feedback

Negative reviews and feedback can be disheartening, but they’re also opportunities for improvement. I always take the time to respond to these reviews in a respectful and considerate manner, and where possible, take steps to resolve the issue.

It shows customers that I care about their experience and am committed to making things right. Another customer may see that feedback receives shows you’re helpful, which could be all they need to continue to purchase from you.

The Role of Customer Service in Maintaining Seller Reputation

Good customer service is more than just addressing customer concerns; it’s about creating a positive experience that leaves a lasting impression. A happy customer is not only likely to make repeat purchases but also to spread the word about their experience, thereby helping to build and maintain my reputation as a seller.

Protecting Your Business in the Future

The best way to handle lost or damaged items on Amazon is to take steps to prevent these issues from happening in the first place.

This involves a blend of proactive customer service, considering options like shipping insurance, and implementing strategies to mitigate the risk of lost or damaged items.

This section is specifically for FBM sellers, who choose to ship their own products and provide the customer service.

Importance of Proactive Customer Service

Proactive customer service means anticipating potential issues and addressing them before they become problems.

This can involve everything from providing detailed product descriptions to pre-empt customer confusion, to following up with customers after their purchase to ensure they’re satisfied.

Considerations for Shipping Insurance

Shipping insurance can offer a safety net for sellers, particularly for high-value items.

It’s a way of ensuring that if an item does get lost or damaged in transit, you’re not left bearing the full cost.

Strategies for Mitigating the Risk of Lost or Damaged Items

There are various strategies to reduce the risk of items getting lost or damaged. These include robust packaging practices, using reliable couriers, and keeping a close eye on tracking information.

Quite a lot of couriers now take photos of the parcels as they are handed over to the customer, which will help to reduce issues with damaged or lost inventory claims. Choosing a courier that does this, could save you a headache down the line.

By implementing these strategies, you’re not just protecting individual shipments – you’re safeguarding your business’s reputation and your customers’ trust.

Encouragement for a Proactive and Customer-Focused Approach to Online Selling

As a seller, your role is not just to move products, but also to build relationships with customers.

A proactive, customer-focused approach can turn even the challenging experience of dealing with a lost or damaged item into an opportunity to demonstrate your commitment to customer service.

It can also reduce returns and inventory adjustments, as they will see that you are switched on and business savvy.

So, keep your scales calibrated, your packaging sturdy, and your communication lines open. Here’s to smooth sailing (or should I say, selling) on Amazon!

Different Types of Amazon FBA Reimbursements

Amazon’s Fulfillment by Amazon (FBA) service involves various types of reimbursements that sellers can claim when specific conditions are met, and Amazon or the customer are responsible.

Here are some of the different types of FBA reimbursements (most of which I’ve used this year!):

  1. Damaged Inventory: If your inventory is damaged while being stored in an Amazon warehouse or during delivery by Amazon, you’re entitled to a reimbursement.
  2. Lost Inventory: If your inventory is lost while it’s in an Amazon warehouse or while being delivered by Amazon, you can claim a reimbursement.
  3. Customer Returns: If a customer receives a refund but doesn’t return the item within the allowable timeframe, you can claim a reimbursement. Similarly, if a customer returns a product in a condition that’s worse than the condition in which it was sold, you may be eligible for reimbursement.
  4. Overages in Weight and Dimension Fees: Sometimes, Amazon may overestimate the weight or dimensions of your product, resulting in higher FBA fees. If this happens, you can file a claim to get a reimbursement for the overage.
  5. Inbound Shipment Errors: If there are discrepancies between the number of items you claim to have sent to Amazon and the number of items they claim to have received, you can file a claim to rectify the discrepancy and receive reimbursement for any missing items.
  6. Removal Order Errors: If you request removal of your inventory from Amazon’s warehouse and the number of items returned to you is less than what you requested, you can claim a reimbursement.

Using the Returns Report to find returns that never arrived

You can use the Returns Report on Amazon Seller Central to track returned items and identify any discrepancies. Here’s how to do it:

  1. Log in to Seller Central: You’ll need to be logged into your Amazon Seller Central account to access your reports.
  2. Navigate to the Returns Report: On the top navigation bar, hover over “Reports” and then click on “Fulfillment by Amazon”. On the next page, under the “Inventory” heading in the left sidebar, click on “Manage FBA Inventory“.
  3. Download the Report: On the “Manage FBA Inventory” page, click on the “Show More” button at the bottom to view more options. From there, you can download the “Returns” report.
  4. Analyze the Report: Once you’ve downloaded the report, open it and start reviewing the data. Look for any instances where the “Disposition” column says “Customer Return” and the “Customer Return Date” is more than 45 days ago (the standard return window for most Amazon items).
  5. If the item hasn’t been returned to your inventory or you haven’t received a reimbursement for it, this could indicate a return that never arrived.

Remember, you should also cross-reference this report with your own records to verify any discrepancies. If you do find any, you can open a case with Amazon Seller Support to rectify the issue and potentially receive a reimbursement.

Amazon FBA Reimbursement Criteria

As an Amazon FBA seller, you may be eligible for reimbursement under certain conditions. Here are some of the key criteria that Amazon uses to determine eligibility for FBA reimbursements:

  1. Damaged or Lost Inventory: If your inventory is lost or damaged while it’s in an Amazon fulfillment center or during delivery to a customer by Amazon, you are eligible for a reimbursement.
  2. Inbound Shipment Issues: If there are discrepancies between the number of items you claim to have sent to an Amazon fulfillment center and the number of items that Amazon acknowledges receiving, you can claim a reimbursement for the missing items.
  3. Customer Returns: If a customer returns a product in a condition that’s worse than the condition in which it was sold, or if they receive a refund but don’t return the product within the allowable timeframe, you can claim a reimbursement.
  4. Removal Order Errors: If you request removal of your inventory from an Amazon fulfillment center and the number of items returned to you is less than what you requested, you can claim a reimbursement.
  5. Overages in Weight and Dimension Fees: If Amazon overestimates the weight or dimensions of your product and charges you higher FBA fees as a result, you can file a claim for a reimbursement of the overage.

Remember that for each of these criteria, you need to provide the necessary supporting documentation or evidence to prove your claim.

Amazon also has specific timeframes within which you must file your claim, so be sure to submit your claim fast, when you identify an issue.

Always refer to the most recent FBA lost and damaged inventory reimbursement policy on Amazon’s website for the most accurate information.

Lost or Damaged Inventory During Shipping or at Warehouse

At this stage, you are going to need to store documentation, after documentation. I package all of my items up in my garage, and I made the decision to install some security cameras in there.

One, it’s where I keep my stock.

Two, it provides me with the proof I can send to Amazon, if required to claim any inventory adjustments.

When my inventory gets lost or damaged during shipping to an Amazon Fulfillment Center or while it’s lounging in the warehouse, I’ve learned to take several steps to manage the situation and hopefully get some reimbursement:

  1. Keep an Eye on Things: I always keep a detailed record of my inventory and any incidents of loss or damage. It’s crucial for me to document the condition of the items before they took their trip, the quantity I sent off, and any tracking information. It’s like keeping a diary for my products.
  2. Have a Chat with Amazon: As soon as I notice something’s gone wrong, I file a claim through my Seller Central account. If my inventory has gone on an unscheduled vacation (read: got lost), Amazon typically conducts an investigation, which can take up to 30 days. For any items that have come to harm, it’s important to provide clear evidence of the damage.
  3. Have My Papers in Order: I make sure to have all the necessary documents ready to support my claim. This might include purchase orders, receipts, photographs, and any correspondence with my shipping provider.
  4. Ask for Some Compensation: If Amazon is responsible for the disappearing act or the damage, I file a request for reimbursement. This usually comes in the form of the estimated selling price of the item, minus any FBA and selling fees.
  5. Check in on My Claim: I make sure to follow up on my claim. If I haven’t heard back within the timeframe provided, I give Seller Support a nudge for an update.
  6. Learn from Experience: Every incident is a learning opportunity. Maybe I need to package my items more securely next time, or choose a courier service that’s more reliable, or tweak my inventory tracking system. It’s all part of the game.

Remember that Amazon’s rules of the game can change, so I always refer to the most up-to-date guidelines on the Seller Central website.

What to do with Damaged Returns on Amazon FBA

Sometimes, you will lose out. If you received a damaged item in unsellable condition, your options will be pretty limited. When I receive returns, I tend to:

  • Write them off as a total loss. I’ve paid for something and not managed to sell this. It’s time to recycle the product.
  • Donate to Charity. This is turning something bad, into something good. Charity Shops won’t mind that a box is damaged, as they can still sell the item for something, which goes towards a good cause
  • Auction on eBay. You can reclaim some of your costs back by selling on eBay as used.

Sometimes, you will also get away with sending an item back into Amazon, but this is high risk and against their terms. You don’t want to be doing too much of this, as you can get suspended for it.

How to Get Amazon FBA Inventory Reimbursements

Getting inventory adjustments is like playing a Rubix Cube, with your hands behind your back. I’ve received countless refusals, before receiving a random acceptance and things like that make the whole process even more annoying.

It shows though, that there is not a single correct or incorrect & that the Amazon Account manager will apply their reasoning and opinion.

Basically, lay it on hard enough, for long enough, and you’ll be reimbursed. Here’s how to do it:

  1. Check Eligibility: First, I double-check to see if the situation qualifies for a reimbursement. If Amazon was responsible for shipping the product and it got lost or damaged in transit, or if the customer received a refund but didn’t return the item, then I might have a valid case.
  2. Collect Evidence: Once I confirm my eligibility, I start gathering all the necessary evidence to support my claim. This could include tracking numbers, photos of the damaged item, customer communication, or anything else that proves my case. I always say, the more proof, the better.
  3. Submit a Case: Next, I log into Seller Central and submit a case. I go to the “Help” menu, then “Contact Us”, then “Selling on Amazon”, and finally “Fulfillment by Amazon”. There, I click on “Something else” and then “FBA Issue”. From there, I follow the prompts to submit my case. I ensure I include all the relevant details and evidence in my submission.
  4. Wait for Amazon’s Response: After submitting my case, it’s time for the hardest part – waiting. Amazon typically responds within 48 hours, but it can sometimes take longer. I make sure to keep an eye on my Seller Central account for updates on the case.
  5. Follow Up: If I don’t hear back from Amazon within a reasonable timeframe, or if I’m not satisfied with their response, I follow up. Persistence is key in these situations. I don’t shy away from escalating the case if necessary.
  6. Keep Records: I make sure to keep a record of all communication and decisions regarding the case. This can be helpful for future reference or if I need to escalate the case further.

It’s not a cheat code to win every time, but stick with it and you’ll see this on your inventory adjustment report.

How to Claim FBA Reimbursement for Customer Returns

The above process works the exact same way for claiming reimbursements for customer returns. Stick with this, and you will be refunded.

Recap of Key Steps for Sellers Dealing with Lost or Damaged Items on Amazon

From being proactive in packaging and shipping, to understanding Amazon’s systems and policies, to effectively engaging with customers and Amazon Seller Support, we’ve covered a lot of ground.

Remember, it’s crucial to have a process in place to identify issues, verify claims, and handle refunds or replacements. Equally important is learning from these experiences and using them to improve your selling practices.

You’re running a business, so you need processes like a business should have.

Conclusion

I have realised as I was writing this, that this does cater more for the FBM or Private Label Seller.

However, Dealing with lost or damaged items on Amazon is a journey every seller might have to embark on at some point. It’s a twisty road, filled with customer communications, investigations, and problem-solving.

However, with the right approach, it’s a journey that can lead to better business practices and improved customer relations. Jungle Scout is a great inventory management tool which may help you with this going forward.

Amazon reported $280 billion of sales in 2019. This rose to $386 billion in 2020 and $469 billion in 2021. There’s a reason that we sell on Amazon, due to the exposure we recieve. Yes, there will be frustrations along the way, but this is the same for every business, in any sector.

We hope you enjoyed this one and it’s proven helpful. Let us know if you have any success stories below.

Author
Tom P
Hi, I'm Tom Paddock! An Amazon & eBay seller, who has helped over 10,000 people start their own online business. I provide cutting-edge techniques to help sellers with Online Arbitrage, Retail Arbitrage & Wholesale on Amazon.

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